ITC Kohenur Hyderbad - Below average experience
We had booked two rooms at the hotel for Staycation with our senior citizen parents.
Here is our experience-
1. The check in was not smooth as inspite of multiple requests the rooms were given far away from each other. We had mentioned before also while booking and again through email that our parents are Super senior and senior citizens and the room needs to be close to each other. Finally after multiple request we got one room at 3:45 and another at 4:45 pm.
1. The check in was not smooth as inspite of multiple requests the rooms were given far away from each other. We had mentioned before also while booking and again through email that our parents are Super senior and senior citizens and the room needs to be close to each other. Finally after multiple request we got one room at 3:45 and another at 4:45 pm.
The manager gave me nice piece of his mind..that they never promise same floor rooms. However finally I got one next to each other.
2.The reception was understaffed and there was a huge queue for check in. The lady told us to just wait as she was already handling 3 check ins.
3.The rooms have spectacular views and the interiors are done beautifully.
4.Major issue is with staff as they are extremely rude to guests. I am not sure what is the reason but yes right from the reception to restaurant every person will give you either straight face look or angry look.
5.Breakfast buffet spread was good and the food was tasty as well.. However, staff was again very cold.
6.There was a baby cockroach making rounds near side table in one oof our rooms. So thats something hotel would want to look into.
7.The property is beautiful and so are the rooms.
If management can work a little more on keeping the staff happy I think it will be great as that's very important part of a five star hotel that staff is making guests feel comfortable with their beautiful smiles.
All in all it was average experience and we might not recommend it.
2.The reception was understaffed and there was a huge queue for check in. The lady told us to just wait as she was already handling 3 check ins.
3.The rooms have spectacular views and the interiors are done beautifully.
4.Major issue is with staff as they are extremely rude to guests. I am not sure what is the reason but yes right from the reception to restaurant every person will give you either straight face look or angry look.
5.Breakfast buffet spread was good and the food was tasty as well.. However, staff was again very cold.
6.There was a baby cockroach making rounds near side table in one oof our rooms. So thats something hotel would want to look into.
7.The property is beautiful and so are the rooms.
If management can work a little more on keeping the staff happy I think it will be great as that's very important part of a five star hotel that staff is making guests feel comfortable with their beautiful smiles.
All in all it was average experience and we might not recommend it.
You can also read my travel experiences on Tripadvisor-
https://www.tripadvisor.in/ShowUserReviews-g297586-d14008273-r807919527-ITC_Kohenur_Hyderabad_a_Luxury_Collection_Hotel-Hyderabad_Hyderabad_District_Te.html
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